FAQs - FREQUENTLY ASKED QUESTIONS
How can I contact LGH?
You can contact our friendly team of experts in a number of ways. To talk to the hire desk on our live chat during opening hours, click the icon in the bottom right corner on your screen.
To complete our contact form, click here.
To speak to a member of the team on the phone, dial 03704 247 247
Order our Technical User Guide
To request a free hard copy of our Technical User Guide, please complete our contact form.
What are your Terms and Conditions?
To view our Terms and Conditions, click here.
Placing an Order and Delivery
How do I place a hire order?
It’s easy, view our wide range of equipment at your convenience on our website www.lgh.co.uk, add your required equipment to the basket, confirm your details, and checkout.
Do you offer next day delivery?
Yes, orders placed before 2pm are eligible for delivery next working day, Monday to Friday, subject to product availability. Orders for Monday delivery must be placed by 2pm on the previous Friday.
Can I click and collect?
To collect from our Atherton branch select Click & Collect at the Shipping Method screen. To collect from one of our other depots, please contact our hire desk directly on 03704 247 247.
Can I request a hire date which starts later than the delivery date?
Orders that require this request will need to go through our hire desk.
How does the start and end hire date selector work?
Our start date selector is the date you will take delivery of our equipment. You can only set one start date per order. If different start dates are required for equipment please create a separate order for each date.
The end date selector is your estimated date that you will off-hire the equipment. In order to off-hire an order please inform our hire desk via email@example.com or via 03704 247 247 to end the hire of your order. Please use your order number as a reference.
How do I return equipment?
After you have confirmed your off-hire date with our hire desk you will be provided with a detailed collection note.
We ask that all equipment is repackaged in line with our guidelines for returns. Please use the checklist provided when an order is off-hired.
If equipment is lost or damaged, you will be notified within 5 days after the equipment has been returned. Extra charges may occur.
Cancelling or amending an order
You will be able to make a change or cancel an order up to 1 working day before despatch by calling our hire desk on 03704 247 247.
If an order has been cancelled with less than 1 working day notice you may occur additional cancellation costs.
How are delivery costs calculated?
Our delivery costs are based on the weight and dimension of the equipment ordered and the distance from our depot to your delivery address.
Why can’t I hire all equipment online?
Our ‘standard’ equipment range is available to hire online subject to availability, account credit status and delivery timeframes.
Equipment that can be hired online will be visible in the dropdowns upon login. Equipment listed in the table is our full range per product that can be hired through the hire desk.
I am an existing customer of LGH, how do I login to my account?
To access your account, just click on the Login button on the top right of your page.
How do I open a trade account?
It’s easy. Complete the new customer form. Our Accounts Team will follow-up with a call within 1 working day to confirm your account details and credit limit
How do I edit the roles and permissions of a company user?
By default, the company administrator is a super user with full permissions. The system has one predefined Default User role, which you can use “as is” or modify to suit your needs. You can create as many roles as necessary to match your company structure.
Default User — The default user has access to view products and prices but will not be able to place or view orders.
To change this role or create new roles, the Super Admin will need to login to their account. In the left panel, choose Roles. From this page you can complete any of the following tasks:
Create a role
- Click Add New Role.
- Add New Role
- Enter a descriptive Role Name.
- Under Role Permissions, do one of the following:
- Select the checkbox of each resource or activity that users assigned the role have permission to access.
- Select the All checkbox. Then, clear the checkbox of each resource or activity that users assigned to the role do not have permission to access.
- Click Save Role.
- Repeat these steps to create as many roles as necessary.
Modify a role
- For the role to be modified, click Edit in the Actions column.
- Make the necessary changes to the name and permission settings.
- When complete, click Save Role.
How do I pay for a hire order?
All orders will be on a credit account basis. If you are already a customer of LGH please contact our hire desk for your login credentials. If you are a new customer, please complete our Sign Up form to register for a trade account online.
How are prices calculated?
Our prices are based on our online list price for a minimum hire duration of 1 week. Any discounts on your account will be automatically applied to the price shown.
All our hire prices shown on the website are exclusive of VAT. The total amount including VAT is visible at checkout.
Will I receive an order confirmation?
Yes, all relevant notifications and confirmations will be sent from our hire desk. Please check your email inbox once an order has been placed for updates.
How do I contact the accounts team regarding an invoice?
To speak to our Accounts Team, email firstname.lastname@example.org or call 03704 247 247 (option 2).
Account on hold – what do I need to do?
If your account is on hold your order status will display as ‘In Review’ on your customer account. Please contact our Accounts Team at email@example.com or call 03704 247 247 to arrange payment.
If you need additional assistance please contact us on 03704 247 247.