DELIVERY AND COLLECTION INFORMATION

DELIVERY

Our charges for delivery vary depending on the transport requirements of the item hired, and your distance from the nearest branch. Any delivery amount displayed is ‘one-way’ and for one load only. If multiple vehicles are required, our branch will contact you prior to confirm so there are no hidden or unexpected costs to you. We do have a minimum hire period of 1 day on deliveries.

Our deliveries via Palletways are made during trading hours, Monday to Friday.

Upon delivery, please ensure there is a safe area for our driver to unload and complete the paperwork.

For online hires, we offer next day delivery Monday to Friday, subject to product availability. The cut-off for next day delivery is 2pm and orders for Monday delivery must be placed by 2pm on the previous Friday.

Please see our FAQs for information regarding click and collect from our depots.

 

OFF-HIRING & RETURNING EQUIPMENT

Our equipment remains on hire, and therefore chargeable, until it is off-hired directly with our hire desk team on 03704 247 247. They will then off-hire your order and provide a detailed collection note.

We offer next day collection Monday to Friday, subject to availability. The cut-off for next day collection is 2pm and requests for Monday collection must be placed by 2pm on the previous Friday.

If a collection isn’t arranged via the hire desk on its due date you may have to return the equipment at your own expense.

Please ensure all the below conditions are met to avoid any extra charges. We also request you speak to our hire desk if you have any concerns regarding the safe pickup of our equipment before the equipment is off hired. To assist you in the return of equipment, please see our Off-Hire Checklist attached to the collection note.

  • At the time of off hire, the use of the equipment must have ceased.
  • Please always ensure there is a safe area for the driver to load the equipment and complete the paperwork.
  • Please return our equipment in the same format you received it. If assembly was required after delivery, it must be disassembled ready for transport to collect otherwise the hire continues.
  • The vehicle will need to have access to all equipment and necessary assistance loading the equipment
  • All hired equipment from one order must be returned in a single collection. Please contact the hire desk on 03704 247 247 if you require a partial off-hire as you may be subject to additional collection charges.